All returns for any reason must be pre-approved by an authorized TLC representative. Returned material shipped to TLC without a Returned Material Authorization (RMA) number may be refused. Replacements or credit will be issued at TLC’s discretion. Returns are subject to inspection prior to credit or a replacement order is processed. Merchandise returned for replacement or credit must be in the original packaging and in resalable condition. Replacement or credit will not be allowed for returned material damaged in transit due to inadequate packaging by the customer.